© 2022 Connecticut Public

FCC Public Inspection Files:
WEDH · WEDN · WEDW · WEDY · WNPR
WPKT · WRLI-FM · WEDW-FM · Public Files Contact
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations

Walmart, CVS, Walgreens To End Practice Of Locking Up Black Beauty Products

Walgreens is one of three major U.S. chains to announce plans to ensure that "multicultural hair care and beauty products" are not being locked away from customers. Walmart and CVS made similar announcements this week.
Saul Loeb
/
AFP via Getty Images
Walgreens is one of three major U.S. chains to announce plans to ensure that "multicultural hair care and beauty products" are not being locked away from customers. Walmart and CVS made similar announcements this week.

Three major chains have announced plans to stop locking up beauty and hair care products aimed at black women and other customers "from diverse backgrounds." The companies — Walmart, Walgreens and CVS — made their plans known in separate statements shared with NPR on Friday.

"We're sensitive to the issue and understand the concerns raised by our customers and members of the community," a Walmart spokesperson said, "and have made the decision to discontinue placing multicultural hair care and beauty products — a practice in place in about a dozen of our 4,700 stores nationwide — in locked cases."

The intention was echoed by Walgreens and CVS, the latter of which also added that it had expanded its stock of products that "appeal to communities of color" by 35% over the past year.

The nationwide protests directed at racial injustice and policing in the U.S. have retrained attention on a practice that critics call discriminatory — locking up items that generally cater to black customers or placing them behind a cover. But the controversy simmered long before the most recent eruption of outrage.

Essie Grundy announces her race discrimination lawsuit against Walmart in January 2018. The suit was dismissed in November.
Mark Ralston / AFP via Getty Images
/
AFP via Getty Images
Essie Grundy announces her race discrimination lawsuit against Walmart in January 2018. The suit was dismissed in November.

In 2018, a woman named Essie Grundy filed a federal lawsuit against Walmart. She said that several times at her local store in Perris, Calif., she observed that "the hair and body products meant for African-Americans had been locked away behind glass shelves, segregated from products for non African-Americans."

"She felt shame and humiliation," her complaint said, "as though people viewed her as a criminal."

At the time, Walmart pushed back against the assertion, saying that there was no specific category for "African-American products" and that it applies "enhanced security measures" for any product that has high rates of theft — including items such as razors and batteries. The case was dismissed last year.

Still, the criticism has persisted — and even flared up in recent weeks with the heightened scrutiny of racial attitudes. Social media platforms have been awash with photos of certain products behind glass while other, similar items stand free.

"Our product protection measures have never been based on the race or ethnicity of our customers," a CVS spokesman said in an email to NPR.

But after a review, he added, changes are nevertheless in motion: "We are taking steps in our stores to ensure that no hair, beauty or personal care products for communities of color are kept in locked displays or shelving units."

Copyright 2021 NPR. To see more, visit https://www.npr.org.

Colin Dwyer covers breaking news for NPR. He reports on a wide array of subjects — from politics in Latin America and the Middle East, to the latest developments in sports and scientific research.

Stand up for civility

This news story is funded in large part by Connecticut Public’s Members — listeners, viewers, and readers like you who value fact-based journalism and trustworthy information.

We hope their support inspires you to donate so that we can continue telling stories that inform, educate, and inspire you and your neighbors. As a community-supported public media service, Connecticut Public has relied on donor support for more than 50 years.

Your donation today will allow us to continue this work on your behalf. Give today at any amount and join the 50,000 members who are building a better—and more civil—Connecticut to live, work, and play.