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First come, first served: There is an art, and an etiquette, of queues

People wait in queues.
Scott E Barbour / Getty Images
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The Image Bank RF
People wait in queues in Victoria, Melbourne, Australia.

Well designed queues give you hope and feel fair, while poorly designed ones can ruin your day. Queues are everywhere around us, and not all are designed well. This hour, we talk about the art of the queue, the challenge of waiting in line, and when, if ever, cutting in line is appropriate.

GUESTS: 

  • Richard Larson: Professor of Data, Systems, and Society at the Massachusetts Institute of Technology
  • Marie Helweg-Larsen: Professor of Psychology at Dickinson College
  • Jennifer Goff: Owner and Founder of Skip The Line
  • Steven Soifer: President of the American Restroom Association

Join the conversation on Facebook and Twitter.

The Colin McEnroe Show is available as a podcast on Apple Podcasts, Spotify, Google Podcasts, Stitcher, or wherever you get your podcasts. Subscribe and never miss an episode!

Colin McEnroe, Jonathan McNicol, and Cat Pastor contributed to this show.

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Lily is the senior producer for 'The Colin McEnroe Show'. She first worked at Connecticut Public as an intern, in 2014. She has previously worked for WBUR, KUNC, and as a producer for the New England News Collaborative's weekly show 'Next.'
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