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Yale, UConn expanding telehealth services in response to strong patient demand

Erica Jensen, with her 5-month-old daughter, Charlee Jaques, by her side, video conference with her doctor.
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Boston Globe
Erica Jensen, with her 5-month-old daughter, Charlee Jaques, by her side, video conference with her doctor, Dr. Marie McDonnell, from her mother's home in Wilmington, Mass. on Tuesday afternoon, March 15, 2016. (Photo by Dina Rudick/The Boston Globe via Getty Images)

Implementation of certain telehealth services would improve clinical quality nationwide by 20%, increase access to care by 20%, and reduce health care spending by 15% to 20%, a May-June 2022 report in Harvard Business Review of Kaiser Permanente and Intermountain Healthcare, two of telehealth’s earliest adopters, show.

Today on Where We Live, we hear how Yale New Haven Health and UConn Psychiatry are expanding their telehealth services well after hospitals and clinics have opened up in-person consultations to non-COVID patients.

We look at telehealth outcomes as measured by the management of patients’ diseases, a reduction in ER visits, no-show rates, and wait times to see a provider; as well as a reduction in barriers to access care.

Also, we discuss the future of telehealth in providing abortion care following the Supreme Court’s Dobbs v. Jackson Women's Health Organization decision, in which the court held that the Constitution of the United States does not allow abortion rights.

And, we look into the privacy of patient data.

GUESTS: 

  • Dr. Pamela Hoffman: Medical Director, Yale Medicine-Yale New Haven Health Telehealth Program.
  • Dr. Lisa Perriera: Chief Medical Director of the Women’s Centers
  • Dr. Neha Jain: Director of Telepsychiatry, University of Connecticut
  • Bob Chaput: Founder and Executive Director, Clearwater; faculty member (cyber security), Quinnipiac University

Where We Live is available as a podcast on Apple Podcasts, Spotify, Google Podcasts, Stitcher, or wherever you get your podcasts. Subscribe and never miss an episode!

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Sujata Srinivasan is a Senior Producer for 'Where We Live,' the flagship news-based, call-in talk show from Connecticut Public Radio, featuring deep dives at the intersection of data-driven narrative and investigative long-form journalism. She's also an editor for the Connecticut Public newsroom.
Lucy is the Executive Producer and Host of Connecticut Public's morning talk show, 'Where We Live.' She’s a longtime public radio reporter covering several beats including immigration, juvenile justice and child welfare issues, education, veterans affairs and the military.