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Insurers Prepare For Flooding, Damage Claims After Florence

The U.S. Coast Guard working in the aftermath of Hurricane Florence in Newport, North Carolina.
Jacob B. Derry
/
U.S. Air Force
The U.S. Coast Guard working in the aftermath of Hurricane Florence in Newport, North Carolina.

As Hurricane Florence came ashore in the Carolinas, insurance companies prepared to process thousands of claims. The storm combined high winds and continues to bring massive amounts of rain. 

The Hartford has a team of 25 adjusters waiting in Tennessee with a mobile claim unit waiting to move in as soon as it's safe.

John Kinney is Chief Claim Officer for The Hartford. He says improvements in data analytics -- including geo-coding customers’ addresses -- allow for a faster response.

“Once that storm hits we have a pretty good sense of where people need to be positioned and how can we be most impactful to our customers as that storm is hitting land,” he told Connecticut Public Radio.

And he says once recovery is underway, a new app on adjusters’ phones allows them to prioritize claims.

“That really tells them which losses to get to in which order because what it’s doing is its measuring the severity of the loss and the need of the customer," said Kinney. "This technology allows us in very, very intuitive, seamless form to put our appraisers at the losses in the order they need to be seen.”

Kinney says as with Hurricane Harvey last year, Florence is a slow moving storm with heavy rainfall, expected to generate lots of claims caused by flooding.

Meanwhile, Connecticut officials are using the opportunity to remind residents here to prepare for major storms. Though Connecticut won't be directly affected by Florence, this is prime hurricane season and there are several storms currently forming in the Atlantic.

Lawmakers are encouraging residents to download the ‘CT Prepares’ emergency alert app. It’s a free download that will issue alerts for severe weather and other emergency situations.

But it won’t work, says New Haven Emergency Operations Director Rick Fontana, if your smartphone isn’t charged. He stresses the importance of a cell phone charger.

“And I don’t mean a charger just to plug into an outlet," said Fontana at a recent press conference. "I mean a powerpack charger. It could be the best $50 that you spend. Because without your cell phone you can’t stay informed. Make a plan, know where you’re going, have all of your information - insurance information. It’s great to have water, it’s great to have your medications, but it’s great to have a cell phone powerpack.”

Fontana, was joined by other state and local officials at New Haven’s Emergency Operations Center, including state senator Martin Looney.

Looney highlighted the state’s anti-price-gouging laws, which take effect once the governor has declared a state of emergency. That means businesses are prohibited from raising the price of products and services when a disaster declaration is in place.

Harriet Jones is Managing Editor for Connecticut Public Radio, overseeing the coverage of daily stories from our busy newsroom.

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SOMOS CONNECTICUT es una iniciativa de Connecticut Public, la emisora local de NPR y PBS del estado, que busca elevar nuestras historias latinas y expandir programación que alza y informa nuestras comunidades latinas locales. Visita CTPublic.org/latino para más reportajes y recursos. Para noticias, suscríbase a nuestro boletín informativo en ctpublic.org/newsletters.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that Connecticut Public relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

Connecticut Public’s journalism is made possible, in part by funding from Jeffrey Hoffman and Robert Jaeger.