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As Ridership Booms On the Hartford Line, CTrail Riders Are Being Kicked Off Amtrak Trains

A seat on the 4:32 p.m. train out of Hartford’s union station is emerging as the most coveted seat on the CTrail’s new Hartford Line that was launched in June.

Connecticut residents are taking advantage of being able to ride up and down the I-91 corridor, but the situation surrounding the 4:32 raises a question about whether the demand can be met.

UConn student Mariah Valentin has a long commute to begin with when she goes home for the weekend to Bridgeport from Storrs. It took even longer on Friday, September 28.

“The whole trip could be done by 5 or 6 o’clock, but this time it was extended to around 7 o’clock,” Valentin said.

Valentin utilizes U-Pass, which gives students at participating colleges access to unlimited travel on buses and trains in Connecticut, when she makes the trip home.

Valentin takes the bus from Storrs to Hartford and then connects to Bridgeport from New Haven. On September 28, she got to the station with plenty of time to spare to get on the 4:32. The Amtrak 475 is the train that’s scheduled to show up at that time, but it has less cars than the CTrail trains on the line do.

“One of the conductors said to us ‘If you’re CTrail or U-Pass, come with me,’” Valentin said. “So, we all got off the train with him. When we got off the train, he said, ‘You guys need to wait for the next train, which comes in 25 minutes.”

The train was full.

Credit Frankie Graziano / Connecticut Public Radio
Connecticut Public Radio
The Amtrak 475 train that contains two cars and arrives at 4:32 p.m. in Hartford leaves Union Station on October 5, 2018.

Even though Valentin had a valid U-Pass ticket, because she wasn’t riding as an Amtrak passenger, she was asked to get off.

Jim Redeker, Connecticut’s transportation commissioner, said that’s not supposed to happen.

“That may be something that occurs in the field,” Redeker said. “That could be simply that the particular crew that’s on that train is not familiar with our policies.”

Amtrak is contracted by the state of Connecticut to provide service to passengers on the Hartford Line at certain times of day. Redeker said the state, through CTrail, would have control over those services. So, conductors are supposed to abide by CTrail’s request to honor each ticket sold. But, they don’t seem to be.

“I do certainly appreciate the customers’ frustration, if you will, or perspective that we need more capacity,” Redeker said. “We share that and we’re working aggressively to fix it.”

The controversy over honoring CTrail tickets seems to be exacerbated both by capacity and frequency. Even though it’s billed as a commuter rail service, trains on the Hartford Line can be infrequent. When the Amtrak train arrives in Hartford at 4:32, there have been no stops at the station for at least two hours, leaving pent up passenger demand -- for a train that only has two cars.

Credit Frankie Graziano / Connecticut Public Radio
Connecticut Public Radio
The CTrail trains don't have the same issue that Amtrak does because there are more cars, so more people can fit. Also, CTrail trains aren't scheduled to make a stop at Union Station at the peak 4:32 p.m. time.

Amtrak could potentially use some CTrail cars that are not currently in use, according to Redeker.

“We’re running longer trains so it doesn’t seem to be a problem on the CTrail trains, but Amtrak’s two-car trains can become crowded,” Redeker said. “They have capacity limits across their system, so this is not simple for them to find cars and throw them into Connecticut. That may be possible, but, we’re also looking at the option of Connecticut supplying Connecticut equipment for Amtrak to operate.”

After the incident on September 28 when passengers with tickets were asked to leave a train, Connecticut Public Radio reached out to Amtrak. A spokesperson said they had no record of removing passengers off a train in Connecticut.

Valentin, who was on the train, wasn’t happy to hear that.

“That is definitely a lie,” Valentin said. “We also met another UConn student and she actually had a seat on the train. She actually sat down and they made her get up – out of her seat and get off the train.”

Amtrak said it’s not within their policy to ask people to get off trains who have CTrail and U-Pass tickets.

“Amtrak and CTDOT are working together to resolve the crowding issues that are occurring on some Hartford Line trains,” said Amtrak in a written statement.

Regardless of what Amtrak and CTrail both have said about policy, it’s hard to deny what happened on October 19.

In a recording made by a Connecticut Public Radio staffer, a conductor first tells riders that all seats are taken.  Then, he can be heard walking through the carriage, telling CTrail and U-Pass riders to exit and get on the next one.

Finally, the exasperated conductor apologizes and says, “I have no seats. I can’t manufacture them.”

For what it’s worth, Jim Redeker said that the crowding problem is a good one to have because people are using the trains. He said that CTrail’s Hartford Line has exceeded one-year ridership goals in the first couple of months.

While the department might see it as a success, riders are not happy with their experience. They ride with the hope that they’ll make it where they got to go on time.

But it seems as if on some trains, being a CTrail customer is a ticket to a second-class service.

Carmen Baskauf contributed to this report.

Frankie Graziano is the host of The Wheelhouse, focusing on how local and national politics impact the people of Connecticut.

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