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Victims Of Bad Home Improvement Work Have Options in Connecticut

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Botched roofing jobs can be covered by the Home Improvement Guaranty Fund, if you qualify for the program and do some legwork.

If you’ve been a victim of shoddy contracting work on your house -- there is a possible way for you to get some money back. It’s through the state Department of Consumer Protection. Over the last year, around 150 people got checks for a combined total of more than $1.3 million dollars.

If you’re organized -- and willing to do some work -- you could get you back up to $15,000 for bad work on your house through the Home Improvement Guaranty Fund.

Rasheda Lockett is a paralegal specialist who works on the program. She said she gets a lot of applications in regard to roofing jobs.

“I do see [interior] home improvement work, exterior tends to be the kind of work that fails,” Lockett said. “Because it’s the elements.”

Lockett said before you even hire the contractor, ensure they’re registered with Consumer Protection.

“You want to check and make sure they’re registered with us currently,” Lockett said.

If they are and the work still has issues, reach out to the contractor to see if they’ll fix it. If not, you may have to go to court.

Lockett said, if you’re awarded a favorable judgment, but the contractor vanishes or is bankrupt -- reach out to consumer protection with your paperwork.

“You have to have your contract in writing. You want to make sure you have the payment plan set aside in your contract as well,” Lockett said. “And then, you’re going to fill out one of our applications for reimbursement.”

The Home Improvement Guaranty Fund is replenished in part through annual home contractor registration fees.

In FY 2017, it paid out $1.35 million dollars to 152 individuals.

That’s an average payout of nearly $9,000 per complaint.

Patrick Skahill is the assistant director of news and talk shows at Connecticut Public. He was the founding producer of Connecticut Public Radio's The Colin McEnroe Show and a science and environment reporter for more than eight years.

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SOMOS CONNECTICUT is an initiative from Connecticut Public, the state’s local NPR and PBS station, to elevate Latino stories and expand programming that uplifts and informs our Latino communities. Visit CTPublic.org/latino for more stories and resources. For updates, sign up for the SOMOS CONNECTICUT newsletter at ctpublic.org/newsletters.

SOMOS CONNECTICUT es una iniciativa de Connecticut Public, la emisora local de NPR y PBS del estado, que busca elevar nuestras historias latinas y expandir programación que alza y informa nuestras comunidades latinas locales. Visita CTPublic.org/latino para más reportajes y recursos. Para noticias, suscríbase a nuestro boletín informativo en ctpublic.org/newsletters.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that Connecticut Public relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

Connecticut Public’s journalism is made possible, in part by funding from Jeffrey Hoffman and Robert Jaeger.