© 2025 Connecticut Public

FCC Public Inspection Files:
WEDH · WEDN · WEDW · WEDY
WEDW-FM · WNPR · WPKT · WRLI-FM
Public Files Contact · ATSC 3.0 FAQ
Play Live Radio
Next Up:
0:00
0:00
0:00 0:00
Available On Air Stations

CT officials sue Altice, and its Optimum brand, over fees and Spanish-language ads

BRAZIL - 2020/10/18: In this photo illustration the Altice USA logo seen displayed on a smartphone. (Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images)
SOPA Images / LightRocket
/
Getty
State officials first began investigating Altice Optimum in November 2022, "following more than 500 consumer complaints regarding hidden fees, poor technical support, and slow internet speeds," according to a statement from Tong's office.

Leer en Español

State officials have filed a lawsuit against internet provider Altice, and its Optimum brand, accusing it of charging Connecticut customers millions of dollars in hidden fees.

Connecticut Attorney General William Tong said Monday there was also a problem with advertisements the company distributed in Spanish. Those ads allegedly prevented some Spanish-speakers from understanding the details of the company's offers because the advertisements only contained English disclaimers, he said.

"They did ads in Spanish, and then parts of the ads, the legally-required parts of the ads, were in English," Tong said. "Which, frankly, is egregious and outrageous."

State officials allege Altice failed to disclose limits on its internet speed. They also want the company to stop charging extra fees, and pay the money back.

"Altice claims the fee is necessary to improve and maintain the network ... they're supposed to do that anyway," Tong said. "It's a basic business function. We all have a right to not be nickel-and-dimed like this, and not to have fees foisted upon us that are not disclosed."

In a statement in response to the lawsuit, Altice said it provides customers with various offers at different speeds and price points.

The company says the Attorney General’s lawsuit is without merit.

Altice provides internet service under the brand name Optimum, to people in Fairfield, Litchfield and New Haven counties.

State officials first began investigating Altice Optimum in November 2022, "following more than 500 consumer complaints regarding hidden fees, poor technical support, and slow internet speeds," according to a statement from Tong's office.

Matt Dwyer is an editor, reporter and midday host for Connecticut Public's news department. He produces local news during All Things Considered.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that Connecticut Public relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

SOMOS CONNECTICUT is an initiative from Connecticut Public, the state’s local NPR and PBS station, to elevate Latino stories and expand programming that uplifts and informs our Latino communities. Visit CTPublic.org/latino for more stories and resources. For updates, sign up for the SOMOS CONNECTICUT newsletter at ctpublic.org/newsletters.

SOMOS CONNECTICUT es una iniciativa de Connecticut Public, la emisora local de NPR y PBS del estado, que busca elevar nuestras historias latinas y expandir programación que alza y informa nuestras comunidades latinas locales. Visita CTPublic.org/latino para más reportajes y recursos. Para noticias, suscríbase a nuestro boletín informativo en ctpublic.org/newsletters.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that Connecticut Public relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

Related Content
Connecticut Public’s journalism is made possible, in part by funding from Jeffrey Hoffman and Robert Jaeger.