Metro-North President Tells Lawmakers Things Are Improving
Metro-North implemented a system for employees to report safety issues without fear of reprisal.
The president of Metro-North Railroad is telling Connecticut lawmakers how the commuter line is making progress toward improving its safety and reliability.
Appearing Monday before the Transportation Committee, Joseph Giulietti listed numerous reforms taken or currently underway to improve the system since he became president last February, and a federal review of the railroad's safety operations.
Giullietti said a 100-day action plan announced last June has been a template for improvements in safety and reliability. For example, Metro-North implemented a "close-call reporting system," so employees can report safety issues without fear of reprisal.
Giulietti said there's been gradual improvement in overall service on Metro-North's New Haven Line. However, he told lawmakers "there is much more catch-up work ahead."
Lawmakers praised Giulietti for his efforts but said they still hear complaints.