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CT insurers violating mental health parity laws, report finds

An Aerial view of the Aetna campus in Hartford, Connecticut on April 17, 2026.
Ryan Caron King
/
Connecticut Public
FILE: An Aerial view of the Aetna campus in Hartford, Connecticut on April 17, 2026. The report found Aetna, Anthem, ConnectiCare, Cigna and UnitedHealthcare’s coverage of mental health treatment fell short of the coverage they provided for physical illnesses.

A group of major health insurance carriers in Connecticut have been cited for violating mental health parity laws, potentially limiting coverage to mental health care and raising concern that people may be priced out from seeking treatment.

Five carriers were cited in a recent report from the Connecticut Insurance Department for not providing coverage for mental health conditions at the same level as physical illnesses.

State law requires the insurers to submit annual data to the department, which is reviewed to ensure that mental health and substance use disorder benefits are treated the same as medical and surgical benefits.

But the report found Aetna, Anthem, ConnectiCare, Cigna and UnitedHealthcare’s coverage of mental health treatment fell short of the coverage they provided for physical illnesses.

The data showed lower reimbursement rates for mental health and substance use disorder providers, higher out of network utilization rates, lower new patient acceptance rates, longer patient wait times for appointments.

The insurers did not respond to a request for comment. Instead, an Anthem spokesperson directed the query to the Connecticut Association of Health Plans (CTAHP) – a group representing insurance companies.

The association said in a statement that its members were in the process of understanding the department’s findings, and were identifying ways to comply with federal and state requirements.

“While there may be different perspectives on how certain standards are applied in practice, carriers remain committed to working collaboratively with the Department of Insurance to advance mental health parity,” Susan Halpin, the association’s executive director, said.

As a result of the report, the affected carriers will be required to submit corrective action plans to the insurance department.

Fines for the insurers referenced in the report have not yet been finalized, according to a spokesperson for the Connecticut Insurance Department.

Sujata Srinivasan is Connecticut Public Radio’s senior health reporter. Prior to that, she was a senior producer for Where We Live, a newsroom editor, and from 2010-2014, a business reporter for the station.

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SOMOS CONNECTICUT es una iniciativa de Connecticut Public, la emisora local de NPR y PBS del estado, que busca elevar nuestras historias latinas y expandir programación que alza y informa nuestras comunidades latinas locales. Visita CTPublic.org/latino para más reportajes y recursos. Para noticias, suscríbase a nuestro boletín informativo en ctpublic.org/newsletters.

Federal funding is gone.

Congress has eliminated all funding for public media.

That means $2.1 million per year that Connecticut Public relied on to deliver you news, information, and entertainment programs you enjoyed is gone.

The future of public media is in your hands.

All donations are appreciated, but we ask in this moment you consider starting a monthly gift as a Sustainer to help replace what’s been lost.

Connecticut Public’s journalism is made possible, in part by funding from Jeffrey Hoffman and Robert Jaeger.