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DSS Making Moves to Modernize

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Chion Wolf
/
WNPR

http://cptv.vo.llnwd.net/o2/ypmwebcontent/Catie/Where%20We%20Live%2007-11-2013%20B.mp3

In May we spoke with Department of Social Services Commissioner Rod Bremby about his agency and its lack of manpower and technology. The shortfalls have resulted in long waits for services - and lawsuits claiming a need for more staffing.  On Monday they opened a new centralized call center, and got eleven thousand calls. Now, with new leadership and increased technology, DSS may be on the slow road at least to catching up to where they need to be.

Catie Talarski is Senior Director of Storytelling and Radio Programming at Connecticut Public.
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